Return and Refund Policy

Return & Exchange Policy — Ali’s

Last Updated: 23 Nov 2025

At Ali’s, your satisfaction is our priority.
We understand that sometimes a product may not meet expectations — that’s why we offer a flexible return and exchange policy, even if the product has been opened.

Our goal is to make your shopping experience smooth, risk-free, and trustworthy.

Easy Returns & Exchanges

We accept returns and exchanges within 3 days of delivery, under the conditions below:

Opened products can be returned

You can return or exchange the product even if it’s opened, as long as:
The product is not completely used

Packaging and bottle/container are not broken

The product is returned with all accessories (if any)

The item is in reasonable condition

This applies to:

Perfumes ,Face toner, Body mist, Face serum, Sunglasses, Wallets, Watches, Other grooming accessories

When We Approve Full Return or Exchange

You are eligible if:

✔ You didn’t like the product after opening

(fragrance mismatch, texture issue, personal preference)

✔ Wrong product delivered
✔ Product arrived damaged or leaked

(photo/video proof required within 24 hours)

✔ Manufacturing defect
✔ Item feels different than expected
Not Eligible (To Protect Both Sides)

We cannot accept returns if:

The product is fully used

The packaging is intentionally damaged

More than 30% of the product is used

The item is returned after 14 days from delivery

You lost the product or damaged it after use This keeps the policy fair and abuse-free.

Refund Options

If your return is approved, we offer:

💰 Store Credit

(valid for 6 months)

💳 Exchange with any other product

(you can pay difference if needed)

🏦 Bank transfer refund

(only for online payments made through Safepay)

❗ Cash refunds are not available for COD orders.

Return/Exchange Process

To request a return:To request a return:

Share your order number

Send photo/video of the product

Choose refund or exchange

Once accepted:

You ship the item back to us

After inspection, we issue refund/exchange within 3–5 working days

Damaged or Wrong Items

If we deliver a damaged or wrong item:
👉 We will replace it free of cost (no shipping charges).

Just report within 24 hours of delivery.⭐ Need Help?

For returns, refunds, or exchanges:
📱 WhatsApp: 0345-6105823
📸 Instagram: @alisverses
📘 Facebook: Ali’s Verse

We’re always here to assist you!